Types of Data We Collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
Information You Provide to Us
We may collect Personal Information from you, such as your first and last name, e-mail and mailing address, phone and password when you create an account to log in to our network (“Account”).
When you subscribe to the Services on our Site our payment processor will collect all information necessary to complete the transaction, including your name, credit card information and billing information.
We retain information on your behalf, such as files and messages that you store using your Account.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you participate in one of our surveys, we may collect additional information that you knowingly provide.
When you post messages on the Services or on a Social Media Site (“SNS”) where we have a page or presence (collectively “SNS Pages”), the information contained in your posting may be republished on our Site and other users may be able to see them.
Information Collected via Technology
In an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.
Use of Your Personal Information
In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Information in the following ways:
to facilitate the creation of and secure your Account on our network;
identify you as a user in our system;
provide improved administration of our Services;
provide the Services you request;
improve the quality of experience when you interact with our Services;
send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
send you administrative e-mail notifications, such as security or support and maintenance advisories;
respond to your inquiries related to employment opportunities or other requests;
to send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes including those of third parties; and
perform marketing or data analysis.
Use of Non-Personal Information
If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
Disclosure of Your Personal Information
Third Party Service Providers. We may share your Personal Information with third party service providers to:
provide you with the Services that we offer you through our Site;
to conduct quality assurance testing;
to perform marketing; to run data analysis;
to facilitate creation of accounts;
to provide technical support;
and/or to provide other services to the Company
Links to Third Party Websites
Your Rights Regarding the Use of Your Personal Information
NUVO uses the following practices regarding the maintenance of your personal information in accordance to Canadian law and best privacy practices established:
You can request access to your personal information at any time: If, for any reason, you wish to review your personal information that NUVO has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that NUVO has on file.
You can request changes to your personal information at any time: Sometimes, it will be necessary for you to update your personal information NUVO has on file. For example, if you change payment account information, you must update your information in order to keep receiving the services provided by NUVO. In many cases, you will be able to do so by changing your personal settings on your account.
If you wish to make any changes or corrections to your personal information that cannot be done yourself through your personal settings, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
You can opt out of communications at any time: Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from NUVO. In some cases, you may do so simply by changing the preferences on NUVO’s website or virtual classroom. If you do choose to opt out of communications respecting services provided by NUVO, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. NUVO will not have any liability to you for your loss of those benefits or any negative effects respecting your use of NUVO’s services.
You can request that your personal information be destroyed at any time: A situation may arise where you desire to have all of your personal information that is contained in NUVO’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of NUVO’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.
Security of Your Personal Information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security. By using our Service, you acknowledge that you understand and agree to assume these risks.
Children’s Online Privacy Protection Act
NUVO aims to create a safe environment for educators and caregivers to deliver education services to minors. However, Minors under eighteen (18) years of age are prohibited from using the Site and Services for any other purposes other than to attend lessons. The Site and Services are not intended for children under the age of 18. If you are under 18 years old, please do not provide personally identifiable information of any kind whatsoever on the Site or Services. We do not intentionally gather Personal Information from visitors who are under the age of 13 with the exception of the Personal Information required to deliver education services during lessons. Caregivers are required to enforce the Children's Online Privacy Protection Act on behalf of minors under their care who use the NUVO platform.